Case Study: a leading telecommunications and media service provider achieves 99.99% uptime with Oxagile

One of the leading telecommunications and media service providers reaches 99.99% uptime with Oxagile

The customer, a leading telecommunications and media service provider, sought to modernize its multi-platform OTT ecosystem to grow its user base and deepen audience engagement. Their challenge was to advance performance and introduce new features across five different device platforms without disrupting the live service or letting the cross-device experience fragment. They engaged vendor Oxagile to help them achieve near-perfect availability and safe feature expansion.

Oxagile stabilized the ecosystem's core reliability by optimizing the Redis cluster, upgrading authentication servers, and modernizing the operating system. The team then redesigned the UX/UI and introduced new user-focused features like program reminders and a tag-based content management system. As a result, the client achieved 99.99% system uptime, near-zero playback interruptions, and strengthened maintainability across all five platforms, allowing for the steady rollout of new capabilities.