Case Study: FCC-licensed Video Relay Service Provider achieves real-time ASL interpreting with Oxagile

FCC-licensed Video Relay Service provider cuts audio latency to under 300 ms with Oxagile

The customer, an FCC-licensed video relay service provider, needed a software solution to connect deaf and hearing participants with on-demand ASL interpreters in real time. A key challenge was seamlessly integrating fundamentally different communication systems, including modern video platforms and traditional telephony, into a single, compliant experience. They partnered with vendor Oxagile to build a certified VRS platform.

Oxagile implemented a real-time WebRTC to SIP/PSTN connector, enabling users to access interpreters directly within tools like Zoom and Google Meet. The solution featured a high-performance media engine for transcoding and mixing streams to ensure compatibility and achieve an audio latency of under 300 ms for natural conversation. This scalable, FCC-compliant platform provided the VRS provider with a unified solution that replaced fragmented, manual processes.