Case Study: a SaaS SRM platform achieves faster PSP onboarding and smarter payment routing with Oxagile and Primer integration

Client rolls out new PSPs 5.5x faster with Oxagile

The customer, a SaaS platform specializing in subscriber retention management, sought to augment its system by integrating Primer, a payments orchestrator, to streamline connections with multiple payment service providers and achieve smarter payment flows. Their challenge was to drastically cut PSP onboarding time and improve conversion rates. Oxagile was engaged to lead this end-to-end API integration.

Oxagile implemented the solution by building a robust Primer connector with support for recurring billing, refunds, and new local payment methods. The results were significant, including a 5.5x faster rollout of new PSPs and an 85% reduction in bank declines. The project also achieved a 93% payment acceptance rate and a 20% boost in failed payment recovery, providing the client with a scalable and secure payments architecture.

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