Case Study: a brand reputation software provider achieves scalable AI review analytics with Oxagile

a brand reputation software provider analyzes millions of reviews in under 15 seconds with Oxagile

Oxagile collaborated with a brand reputation software provider that had vast amounts of customer feedback data but struggled to extract meaningful insights from it. Their existing dashboards showed sentiment data and ratings, but the client needed to understand the specific topics and concerns driving customer perceptions of the brands they monitored.

Oxagile developed a custom AI-powered analytics solution featuring a topic-modeling pipeline and a conversational AI agent. Instead of a direct LLM approach, they used techniques like semantic embeddings and hierarchical clustering to structure the data, enabling scalable analysis of millions of reviews with low latency. The solution allowed users to track trends over arbitrary time periods and drill down into evidence. Oxagile's work resulted in a scalable, production-ready system that provided faster, more granular, and traceable insights into brand reputation.