Case Study: Flowserve achieves continuous Salesforce forecast protection and rapid recovery with OwnBackup

With Salesforce as the source of truth, Flowserve took action to protect their business-critical data

Flowserve, a global manufacturer with over 19,000 employees, consolidated multiple CRMs into Salesforce to create a customer 360 and make forecasting the company’s source of truth. Because forecast data is manually maintained, updated around the clock, and drives sales operations, Flowserve faced a high risk that data loss, corruption, or undocumented changes could blindside the business and disrupt critical sales processes.

Flowserve selected OwnBackup — a separate, non‑managed platform — to snapshot data and metadata before releases, seed sandboxes, provide targeted alerts, compare changes, and restore records with proper relationships. This approach preserved forecasting continuity, supported DevOps velocity, and enabled rapid recovery: OwnBackup alerts and before/after snapshots revealed a Spring 2021 release bug within 70 minutes, speeding root‑cause analysis with Salesforce and preventing a potentially catastrophic outage.

Flowserve

Carmen Nixon

IT Manager, CRM Solution Delivery