Case Study: UDG Healthcare achieves HIPAA & GDPR compliance and fast Salesforce data recovery with OwnBackup

UDG Healthcare Protects Patients and Data with the Help of OwnBackup

UDG Healthcare, a Dublin-based global healthcare services firm with more than 8,500 employees (including its high-growth Ashfield division), records detailed patient interactions in Salesforce Health Cloud. After replacing their on‑premise CRM they needed a Salesforce-compatible backup and recovery solution that could protect sensitive patient data from user-inflicted loss, ensure EU data residency and custom retention for GDPR, support HIPAA compliance, and enable fast identification and recovery when data was corrupted or deleted.

OwnBackup provided automated daily backups of production and sandbox data hosted in HIPAA and EU cloud data centers, plus Smart Alerts and Compare & Restore tools to pinpoint and recover changes quickly. The solution minimized RTO/RPO, improved visibility into data state, supported GDPR and HIPAA requirements (including DSAR handling), and gave UDG Healthcare the confidence to scale Salesforce usage while keeping patient data secure.

UDG Healthcare

Niall Clarke

Group Enterprise Architect