Case Study: South Jersey Industries achieves reliable daily backups and 4X faster sandbox development with OwnBackup

South Jersey Industries Energizes Business Operations with OwnBackup for Salesforce

South Jersey Industries (SJI), a century-old energy and utilities company serving ~690,000 customers, relied on multiple Salesforce orgs to store business-critical data but faced significant gaps with the Salesforce Weekly Export: slow processing for three orgs, lack of timely attachment and metadata backups, a seven-day RPO that risked losing recent transactions, difficult restores that broke parent/child relationships, and a strict requirement for secure external storage to meet compliance.

SJI implemented OwnBackup to run automated daily backups of data, metadata, and attachments, manage all orgs from a multi‑org dashboard, and receive Smart Alerts for anomalous changes. OwnBackup enabled fast, relationship-preserving restores (RPO/RTO near one day), helped SJI quickly recover a profile/permission-set change in May 2019, met their security reviews, and sped development with Sandbox Seeding—populating seven sandboxes in under 30 minutes each and saving roughly two hours per sandbox.

South Jersey Industries

Brenda Frambes

Salesforce Administrator