Case Study: Multnomah County achieves fast, reliable Salesforce data recovery with OwnBackup

Multnomah County, Oregon Saves the Day with the Help of OwnBackup

Multnomah County, Oregon—serving more than 766,000 residents and using Salesforce across Health & Human Services and Land Survey—experienced a catastrophic cascade of deletions during a data cleanup that permanently removed thousands of historic records. Recovering the data from Salesforce Weekly Export proved painfully slow and manual, taking the IT team nearly 80 hours over five weeks.

To prevent a repeat, the county adopted OwnBackup for automated daily backups, granular recoveries, visual data-change analysis, smart alerts and Sandbox Seeding. OwnBackup’s Find, Compare and Recovery capabilities let the team restore and seed environments far more quickly, speeding admin and development work and giving the county much greater confidence in protecting its Salesforce data and metadata.

Multnomah County

Susie Turpin

Salesforce Admin & App Builder