Case Study: HappyOrNot achieves GDPR-compliant Salesforce data protection and fast recovery with OwnBackup

Happyornot Selects “very Happy” With Ownbackup’s Data Protection and Gdpr Compliance Support

HappyOrNot is a global leader in instant customer and employee satisfaction reporting whose business—from lead to cash, including quotes, contracts and invoices—is run on Salesforce. With more than 150 Salesforce users, integrated partner and customer communities, and connections to systems like NetSuite and Pardot, the company found Weekly Export .CSV backups and manual metadata exports inadequate for fast recovery; with GDPR enforcement approaching they needed immutable backups, searchable transparency, customizable retention and the ability to meet 30‑day Subject Access Requests.

After a Proof of Concept, HappyOrNot adopted OwnBackup to automate daily immutable backups of data, metadata, attachments and relational records, and to enable Smart Alerts, fast search (OwnBackup Find), custom retention and rapid SAR responses. The solution lets admins quickly validate alerts and restore lost data, giving HappyOrNot GDPR compliance support, faster recovery times and the operational confidence to continue scaling its feedback services.

HappyOrNot

Miikka Raivio

Salesforce Developer