Case Study: University of Texas at San Antonio reduces Salesforce storage and strengthens backup with Own

The University of Texas at San Antonio effectively manages data and growth with Own

The University of Texas at San Antonio (UTSA) faced a critical data management challenge when its primary Salesforce objects grew by 10% monthly, pushing the system to 110% of its storage capacity. The main culprit was the Individual Email Result object, which was vital for tracking student communications but was consuming the majority of their storage. This situation prompted UTSA to seek a solution to either back up or archive this data to avoid a system failure.

UTSA implemented Own's Archive and Backup and Recover products to address its data explosion. The team created an automated rule to archive email records older than six months, which was set up with support from Own. This solution had an immediate and dramatic impact, reducing UTSA's total Salesforce storage size by nearly 40% in just 14 days. Own provided the necessary tools to effectively manage data growth and ensure compliance with security requirements, proving to be a vital investment for the university.

University of Texas at San Antonio

Anthony Bright

CRM Applications Administer