Case Study: Sutton Tools achieves fast Salesforce data recovery and protection with Own

Sutton Tools protects reputation built up over 100 years, relying on Own to protect their data

Sutton Tools, a family-run manufacturing company, relies on Salesforce data to power specifications and pricing for over 25,000 products. Their previous manual backup process was inadequate; a full restore would have taken weeks, leaving them vulnerable to lost sales and a damaged reputation from data loss or corruption. Without a way to track data changes, the first sign of a problem was often a customer complaint.

By implementing Own's backup and recovery solution, Sutton Tools immediately gained the ability to restore lost data in minutes instead of days, as proven when thousands of pricebook entries went missing. Own's Smart Alerts now proactively notify administrators of large data changes, allowing them to resolve issues before customers are impacted. The result is significant time savings, proactive data protection, and peace of mind for the team at Sutton Tools.

Sutton Tools

Geoff Frost

Salesforce Administrator