Case Study: Ndlovu Care Group achieves improved data protection and recovery with Own

Ndlovu Care Group Partners with Own to Enhance Community Wellbeing

Ndlovu Care Group, a South African non-profit providing healthcare, faced a critical challenge in safeguarding its ServiceNow data. The organization urgently needed a robust backup and recovery solution to prevent data loss from accidental deletions, which was vital for maintaining uninterrupted care services and meeting stringent medical record compliance. The vendor, Own, provided its Backup and Recover service as an in-kind donation to address the nonprofit's budget constraints.

The solution from Own delivered flexible restoration options, granular data tracking, and extended backup retention, far exceeding the native ServiceNow capabilities. This implementation saved Ndlovu countless hours on manual recovery, minimized potential downtime, and ensured compliance with a 25-year medical record-keeping mandate. With data security assured by Own, the organization can now focus its resources more effectively on its core mission of delivering healthcare and community development.

Ndlovu Care Group