Case Study: Adyen strengthens merchant risk monitoring with Owlin

How Payments Company Adyen Leverages Owlin for Merchant Risk Management

Payments company Adyen faced the challenge of manually monitoring its thousands of global merchants for financial and compliance risks. This labor-intensive process, which involved scanning for news in multiple languages, was inefficient and error-prone, leaving the company exposed to potential losses from unnoticed events like bankruptcies. To address this, Adyen partnered with vendor Owlin to implement its news and text analytics platform for merchant risk management.

Owlin’s solution automated the monitoring by digesting millions of articles daily in 12 languages to generate early-warning signals and actionable insights. This provided Adyen with a real-time newsfeed to proactively mitigate risks. The measurable impact was significant, as Owlin’s alerts once allowed Adyen to avoid losses from an impending merchant bankruptcy by enabling it to recover funds. Owlin continues to provide Adyen with peace of mind and a streamlined, global view of its portfolio risks.

Adyen

Barry Landegent

Head of Merchant Potential Liability Risk