Case Study: a global payment processing company scales merchant monitoring with Owlin

Global Payment Processing Company reduces manual merchant monitoring time with Owlin

The client, a global payment processing company, faced the challenge of scaling its merchant risk monitoring across a large and growing portfolio. Before using Owlin, the process required too much manual time spent reviewing individual accounts, making it difficult to balance attention between high-risk and high-volume merchants efficiently.

Owlin provided a solution that delivered a more scalable approach to portfolio-wide monitoring. The platform reduced manual review work per account, allowing teams to focus their attention where it mattered most with more reliable information. This resulted in a more efficient and sustainable monitoring process as the portfolio expanded, enabling the client to cover more merchants without proportionally increasing their manual workload.