Case Study: FoodWorks achieves reliable store connectivity and 4G failover with Over the Wire

Foodworks - Customer Case Study

FoodWorks, a major Australian independent supermarket retailing group, faced significant challenges due to unreliable internet service providers chosen by its individual store owners. Problems included frequent line dropouts, slow connections, and vulnerability to cyber attacks, which were compounded by the complex migration to the NBN. FoodWorks partnered with Over the Wire to find a holistic telecommunications solution to ensure reliability and mitigate these risks.

Over the Wire implemented a managed solution featuring a 4G failover network to automatically maintain operations during any primary service outage. Their strong project management successfully migrated over 100 stores from another vendor within six weeks. The solution eliminated financial losses caused by downtime, allowing stores to continue trading uninterrupted. Over the Wire provided dedicated, Australian-based priority support tailored to the unique infrastructure of each FoodWorks store.

FoodWorks

Brad Slater

Head of Technology