Case Study: Leading Global Foodservice Retailing Company reduces employee misuse to 5% with Oversight Systems

Leading Global Foodservice Retailing Company - Customer Case Study

The Leading Global Foodservice Retailing Company, a global foodservice retailer with more than 32,000 restaurants in 117 countries, needed better control of its T&E program. Its culture treated the T&E card as an entitlement, and a centralization of compliance audit work in the Shared Services Center found inappropriate employee behavior in approximately 75% of cases, creating risk to the brand and corporate liability. Oversight Systems was brought in to help address the issue.

Oversight Systems automated in-process T&E card review and used automated workflow to distribute exceptions. Within the first three months of go-live, employee misuse fell to 5% of total transactions, the company achieved a common dialogue between operations, corporate finance, and ethics and compliance, and the SSC team responsible for manual T&E review reduced headcount by 66%.