Case Study: a global pharmaceuticals company achieves 90% compliance and cuts expense review team from 20 to 5 with Oversight Systems

Global Pharmaceuticals Company boosts compliance to 90% and cuts expense review team from 20 to 5 with Oversight Systems

The customer, a global pharmaceuticals company, faced challenges in enforcing its travel and expense policy across its international operations. With a manual, sample-based audit process handled by regional teams, compliance was inconsistent and inefficient. They engaged Oversight Systems to implement a technology-based solution to monitor all transactions, reduce compliance costs, and enforce a global policy.

Oversight Systems implemented its T&E monitoring solution to automatically inspect 100% of expense transactions across over 30 countries. The solution flagged high-risk activity and behavioral patterns, allowing a newly centralized team to focus on prioritized alerts. As a result, Oversight helped the client reduce its global expense review team from over 20 people to just 5, boost its compliance factor from 70% to 90% in the first year, and recover $2 million in unapplied credits initially, with ongoing annual recoveries exceeding $800,000.