Case Study: a Fortune 100 insurer cuts wasteful T&E spend and improves employee behavior with Oversight Systems

Fortune 100 insurer flags $6.94M in T&E spend with Oversight

A fortune 100 insurer faced a significant challenge in managing over $100M in annual travel and expense spend across thousands of employees. Their audit team was struggling to efficiently identify policy violations and risky transactions amidst a high volume of expenses, and they needed a solution to change employee behavior and strengthen financial controls without increasing their operational workload or headcount. They partnered with Oversight to address these issues.

Oversight helped the insurer redesign its T&E audit program by using its analytics to pinpoint the riskiest transactions for auditors to review and by automating direct communication to employees to correct behavior. The solution implemented by Oversight identified $6.94 million in questionable spend, recovered $164k directly, and secured documentation for $2.29M in expenses. The audit team's findings rate increased to nearly 30%, and the program proved successful at changing employee spending habits without requiring additional staff.