Case Study: F200 Utility Company reduces payment errors and gains $3–$5 million ROI with Oversight Systems

F200 Utility Company - Customer Case Study

F200 Utility Company, one of the largest generators of electricity in the United States, processed $19.0 billion in annual payables and served 5.2 million customers across 11 states. It faced unacceptable levels of duplicate and erroneous payments, overwhelming manual research for the A/P team, and rising internal and external audit costs. Oversight Systems was brought in to address payables audit automation with the company’s PeopleSoft and custom systems.

Oversight Systems implemented duplicate payment audit automation and automated workflow for exception handling. The company reported ROI of $3 million to $5 million in less than 2 months, a $1.5 million increase in cash flow, 99.9% fewer payment errors, and zero audit findings in A/P in the two years after go-live. A director of accounting services said the system paid for itself in the first six weeks of every year.