Case Study: Pet Circle resolves long-standing payment failures with OverOps

Pet Circle - Customer Case Study

Pet Circle, a leading pet retailer with over 100,000 customers and 5,000+ products, was struggling with production issues that were often investigated only after major incidents had already occurred. In particular, the team had intermittent PayPal payment failures that were difficult to reproduce in dev/QA, leaving developers without the data needed to quickly identify the root cause. OverOps provided the production monitoring ecosystem used to help address these challenges.

Using OverOps, Pet Circle’s team detected and resolved payment failures in the first week, fixing issues that had been affecting production for months. The solution gave developers reliable root-cause details such as stack traces, source code, and variable values, reducing maintenance time and helping the team focus more on improving user experience.

Pet Circle

James Edwards

Chief Operating Officer, Pet Circle