Case Study: Nielsen Holdings achieves faster production debugging with OverOps

Nielsen - Customer Case Study

Nielsen Holdings, using OverOps with its eXelate Marketing Cloud environment, needed better visibility into production issues because logs alone made errors hard to detect and user-specific bugs were often discovered only by end users or the product team. Their developers also struggled to reproduce these issues in test environments, sometimes spending days or weeks copying production data just to diagnose a problem.

With OverOps, Nielsen Holdings was able to see exact variable states and user data during exceptions, debug production issues without relying on logs, and spot regressions before release. The vendor, OverOps, helped the team resolve a similar production error in just a few minutes instead of days, while also enabling filtering and tagging of errors by team, reducing bug and error rates overall.

Nielsen Holdings

Eliezer Yaacob

Senior Java Developer, Nielsen