Case Study: Plantronics improves user experience and application reliability with OverOps

How Plantronics Improves User Experience for Over 2 Million Headset Users

Plantronics, the maker of Plantronics Manager Pro software used to monitor and manage headset deployments, needed a better way to find production issues across its application serving 2 million endpoints in five regions. Before using OverOps, the team often learned about errors only after customers reported them, then spent significant time digging through logs and trying to reproduce problems like exceptions and performance slowdowns.

With OverOps monitoring in place, Plantronics was able to proactively detect hard-to-find issues such as slow queries, deadlocks, and API data problems, speeding up root-cause analysis and improving application reliability. OverOps helped Plantronics cut error-resolution time and reduce MTTI by 90%+, while allowing developers to spend more time on new features and helping improve user experience and time to market.

Plantronics

Diane Walker

Senior Software Engineer