Case Study: Fox Entertainment Group reduces error resolution time by 98% with OverOps

How Fox Manages Creative Assets Without Wasting Time Troubleshooting Errors

Fox Entertainment Group needed a better way to manage errors in its FOX MediaCloud creative assets ecosystem, which supports 12 divisions, because its teams were wasting time digging through logs and attaching debuggers to find the root cause of application issues. Before OverOps, resolving errors could take up to two days, slowing down film development and digital asset workflows.

OverOps implemented proactive production monitoring that exposed full variable state, exact error conditions, and user context, with alerts delivered through dashboards, email, and Slack. The result was a 98% reduction in error resolution time—from about 2 days to 15 minutes—while also reducing MTTI by 90%+ and helping Fox fix issues faster without manual log searching or direct server access.

Fox Entertainment Group

Dmitry Erman

Executive Director, Development and Architecture