Case Study: Cox Automotive achieves error-free car registration with OverOps

How Dealertrack Keeps an Error Free Car Registration Process

Cox Automotive’s Dealertrack Registration and Title Solutions team manages vehicle registration and title services for dealers across 12 states, supporting more than 30,000 users and 10,000 deals per day. Their challenge was keeping pace with frequent product changes, DMV rule differences, and hard-to-reproduce production errors in a 10+ year-old legacy codebase, which was consuming engineering time and slowing feature development.

OverOps was implemented to monitor production exceptions, surface hidden errors, and provide code-level context and fingerprints so issues could be traced and fixed quickly. With OverOps, the team said they could identify root causes in minutes, reduce reliance on log digging, and improve staff efficiency; the solution also helped reduce MTTI by 90%+ and increased application reliability and user experience.

Cox Automotive

Robert Paige

Senior Software Architect