Case Study: Falcon.io achieves faster error resolution with OverOps

Falcon.io - Customer Case Study

Falcon.io, the customer experience platform behind Falcon Social, struggled with noisy logs and a lack of context when production errors occurred, making it hard to understand what variables and values caused issues. They needed a faster way to debug backend application problems and reduce customer impact, and turned to OverOps for production monitoring and error visibility.

OverOps helped Falcon.io inspect errors in the context of their source code and runtime state, giving developers the information needed to pinpoint root causes quickly. In one case, a production issue that could have taken hours or days to resolve was fixed within an hour, helping the team solve errors faster and often before users reported them.

Falcon.io

Paw Vastrup-Suddergaard

Senior Software Engineer, Falcon.io