Case Study: BDEX achieves faster production issue resolution with OverOps

BDEX - Customer Case Study

BDEX, the first real-time Data Exchange Platform (DXP) with offices in New York, Seattle, and Ft Lauderdale, struggled to troubleshoot production issues using Log4j because errors were hard to reproduce and understand. Without clear application state, fixing problems meant changing logs, rebuilding, redeploying, and hoping the issue happened again, slowing debugging by hours. BDEX used OverOps as part of its production monitoring ecosystem.

OverOps alerted BDEX in real time to a new application error within minutes of deployment and exposed the source code, application state, and root cause of the exception. BDEX was able to identify a null reference, apply a code fix, and re-release within 5 minutes. According to BDEX, OverOps dramatically shortened defect investigation time and helped them ship more stable Java code.

BDEX

Stephen McKain

Chief Technology Officer, BDEX