Case Study: Lightspeed delivers seamless nationwide customer support with OvationCXM

Lightspeed - Customer Case Study

Lightspeed, a technology company serving retail, hospitality, and golf businesses with point-of-sale and commerce solutions, needed to maintain best-in-class support as it scaled. To deliver nationwide customer onboarding, activation, and onsite installation services, Lightspeed partnered with OvationCXM (described in the case study as Boomtown) to extend its support team across the United States.

OvationCXM provided remote and field service support through a nationwide network of technicians and a unified software platform, handling troubleshooting, hardware installs, cabling, and payment-related setup from a single integrated interface. The solution standardized nationwide installations, improved responsiveness across phone, chat, and email, and gave Lightspeed a single point of contact for complex technical support—helping the company deliver a seamless, high-touch customer experience.

Lightspeed

Peter Dougherty

Vice President of Partnerships