Case Study: BLUEDOG achieves 3-day customer activation with OvationCXM

BLUEDOG - Customer Case Study

BLUEDOG, a nationwide SMB merchant services provider, needed a faster way to get new merchant accounts up and running. As its customer base grew, the company looked to OvationCXM for remote training and support for the Poynt smart terminal and a scalable onboarding process that could help customers activate quickly.

OvationCXM provided white-label remote training via video conferencing and a software platform that gave BLUEDOG visibility into each customer’s product record and activation progress. With OvationCXM’s help, BLUEDOG reduced support burden, improved coordination across teams, and achieved its goal of activating and training customers within 3 days of signup.

BLUEDOG

Lance Brown

BLUEDOG