Case Study: Ipsos MORI achieves faster, real-time healthcare incentives with Ovation Incentives

Ipsos MORI reduces admin hours by 75% with Ovation Incentives

Ipsos MORI, specifically its specialized healthcare consultancy Fieldwork International, needed to efficiently deliver incentive rewards to healthcare professionals across Europe and the US. Their challenge was reducing extensive administration and long delivery times for multi-language and multi-currency incentives. They partnered with vendor Ovation Incentives to automate this process.

Ovation Incentives developed an automated ordering system linked directly to the client's database, enabling real-time 24-hour fulfillment upon survey completion. The solution provided rewards in local currencies and multiple languages through a single platform. This resulted in a 75% reduction in admin hours, cut reward waiting time from 14 days to zero, and saw a 17% increase in repeat respondents, significantly improving data quality for Ipsos MORI.

Ipsos MORI