Case Study: TiendaManilla streamlines order management and reduces failed deliveries with Outvio

TiendaManilla saves 110 hours a month with Outvio

TiendaManilla, a home furnishing retailer specializing in door fittings and handles, faced challenges with its post-checkout operations, including inefficient order management and a high rate of failed deliveries. To improve the customer experience and streamline these processes, they partnered with the vendor Outvio to implement its automation solutions.

By using Outvio, TiendaManilla automated its returns, exchanges, and customer notifications. The solution provided measurable results, including saving 110 hours per month in order processing and reducing failed deliveries by 75%. Outvio also enabled 100% automation of returns and exchanges, supporting the company's growth and future international expansion plans.

TiendaManilla