Case Study: Skechers achieves faster fulfilment and higher NPS with Outvio

Skechers speeds fulfilment by 25% with Outvio

Skechers, a global footwear company, sought to optimize its post-purchase customer experience and manage the high volume of returns inherent in online shoe sales. To meet this challenge, they partnered with the vendor Outvio to implement its automated fulfilment and returns management service.

Using Outvio, Skechers automated their shipping notifications and returns portal, leading to a 25% faster fulfilment process and an 11% increase in their NPS score. The solution from Outvio also provided intelligent analytics, revealing three times more data on business performance to aid in decision-making and operational efficiency.

Skechers