Case Study: PuroEGO achieves centralized returns and better customer service with Outvio

PuroEGO cuts returns management time by 72% with Outvio

PuroEGO, a contemporary fashion e-commerce brand, faced challenges in managing its international after-sales operations. The company needed to unify its post-checkout processes, automate returns, and reduce the time spent resolving shipping incidents. To address this, they turned to Outvio for a solution to automate their delivery experience and gain control over their operations.

By implementing Outvio, PuroEGO obtained a centralized and automated returns portal. The solution provided accurate shipping tracking and traceability for international deliveries. This resulted in a 72% reduction in time spent on returns management, a 66% decrease in customer service calls, and a 42% drop in time spent resolving shipping incidents, drastically improving efficiency and the customer experience.

PuroEGO