Case Study: Impresoras 3D improves shipping operations and returns management with Outvio

Impresoras 3D cuts return management costs by 55% with Outvio

The customer, Impresoras 3D, a leading provider of 3D printing solutions in Spain, faced challenges in managing its vast e-commerce operations. Coordinating numerous couriers across different territories required exceptional precision to avoid errors and high logistics costs. To centralize its operations and improve client relationships, the company chose to implement the Outvio platform for its post-payment and returns strategy.

Using Outvio, Impresoras 3D automated its shipping and returns processes. The vendor's solution allowed for the creation of customized shipping strategies and provided an intuitive returns portal for clients. This resulted in a 0% order error rate, a 55% reduction in return management costs, and a 70% faster resolution of shipping incidents for Impresoras 3D, leading to increased customer satisfaction and a surge in sales.

Impresoras 3D