Case Study: Bybeb achieves faster order and return management with Outvio

Bybeb cuts daily order management time by 28% with Outvio

Bybeb©, a maternity and baby care brand in Portugal, faced challenges in managing its growing order and return logistics process, which was impacting customer service and increasing costs. To address this, they sought a solution and integrated Outvio into their operations.

Outvio provided a streamlined platform that sorted and classified orders, saving significant daily management time. Their flexible returns portal allowed customers to manage their own returns according to store rules. This resulted in a 28% reduction in daily order management time, a 66% decrease in complaints during returns, and a 22% increase in repeating customers after a return, greatly improving efficiency and customer retention for Bybeb©.

Bybeb©