Case Study: Ballzy reduces support queries and speeds shipping with Outvio

Ballzy cuts customer support queries by 44% with Outvio

Ballzy, a multibrand street-style fashion store, faced significant challenges in coordinating its omnichannel business across multiple physical stores and an online shop. This growth led to a need for automating and optimizing their post-checkout processes, prompting them to turn to the vendor Outvio for a solution.

By implementing Outvio's platform, Ballzy gained a centralized system to manage all post-checkout operations. The solution provided analytics on courier performance and a customizable tracking portal for customers. As a result, Ballzy achieved a 44% reduction in customer support queries, shipped orders 71% faster, and ensured 100% of orders were fulfilled without errors, saving thousands of euros monthly. Outvio became the backbone of their scalable operations.

Ballzy