Case Study: RelateCare reduces phishing clicks and boosts reporting with OutThink

RelateCare cuts phishing click rates from 8% to 1% with OutThink

RelateCare, a healthcare technology provider, faced challenges with a manual, generic security awareness program that failed to engage its workforce and provide actionable risk insights. Their previous training, built on static content, was seen as a tick-box exercise and offered little analysis or tailored follow-up, leaving the company exposed after a significant security incident. This prompted them to seek a new solution from OutThink.

OutThink implemented its Cybersecurity Human Risk Management platform to deliver personalized training adapted to different roles and regulatory needs, like HIPAA and GDPR. The solution integrated real-time phishing simulation feedback and used Microsoft Teams for nudges. As a result, RelateCare saw its phishing click rate drop from 8% to 1%, the reporting rate double from 17% to 34%, and experienced a cultural shift where employees began proactively requesting security training.

RelateCare