Case Study: Zurich Insurance Group boosts policy sales with OutSystems

Zurich Insurance Group builds omnichannel agent experience in 4 months with OutSystems

Zurich Insurance Group, a leading multi-line insurer, faced a challenge with an outdated and difficult-to-use system for its agents. The old platform was a screen-scraping solution that provided a poor user experience, making it hard to recruit new agents and hindering their productivity. To address this, Zurich partnered with OutSystems to build a new digital platform.

Using the OutSystems platform, Zurich developed a comprehensive omnichannel agent portal and mobile applications for iOS and Android. The solution provided agents with a modern, streamlined experience and a 360-degree view of customer activity. The results for Zurich included a sharp increase in new policy sales and higher agent engagement. OutSystems enabled the development to be completed in just four months, with new functions easily updated on a weekly basis.

Zurich Insurance Group