Case Study: Worcestershire County Council achieves faster citizen self-service with OutSystems

Worcestershire County Council shifts 80% of citizen contacts to self-service with OutSystems

Worcestershire County Council, a local government body in the UK, faced the challenge of needing to cut operational costs while meeting citizens' expectations for modern digital services. To achieve this digital transformation at scale, they adopted the OutSystems application development platform.

Using OutSystems, the council built over 100 applications to power citizen self-service and internal automation. The platform also became a core pillar of their AI strategy, enabling them to develop agentic apps like a document validator. The solution shifted 80% of customer contacts to self-service and saved hundreds of hours in manual reviews. OutSystems helped the council deliver solutions three to four times faster than with traditional development.

Worcestershire County Council