Case Study: Via Verde achieves rapid, scalable portal launch to handle 300% registration surge with OutSystems Platform

Via Verde launches new customer corporate and partner portals with the OutSystems® Platform

Via Verde, the Portuguese electronic billing service with about 3 million customers and roughly 500,000 daily transactions, faced a major challenge when government rules made its in-vehicle device mandatory on former free motorways (SCUTS), driving registration demand up to an expected 300%. Its existing websites were slow, inflexible and required external help to update, so Via Verde needed a fast, scalable web strategy to make online self-service the primary channel and meet a tight five-month deadline.

Using the OutSystems Platform, Via Verde rebuilt three portals (corporate, partners and customer) with a full CMS and rich online services that moved store tasks to the web. Delivered in five months by a small team, the solution processed 100,000 online operations in three months, boosted site visits by 400%, ensured legal compliance, increased customer satisfaction and internal productivity, and let business users manage content without external vendors.

Via Verde

Nelio Marques

IT Customer Care Manager