Case Study: Van Ameyde achieves 30% faster claims resolution and highest customer satisfaction with OutSystems

Van Ameyde achieves highest levels of customer satisfaction in Insurance Industry

Van Ameyde, a European claims and risk-management firm handling claims for around 350 insurers across 16 countries, needed to replace disparate branch systems with a unified, web-based application that enforced standard end-to-end processes while accommodating country-specific legal, language and currency requirements. The company also required an agile, easily changeable solution to maintain alignment with business needs as it expanded.

Using the OutSystems Platform, Van Ameyde deployed ECHO — a centralized, SAP-integrated claims handling system available to 600 users — that automates SLA-triggered processing, supports digital file upload, multi-country workflows and real-time reporting. The rollout delivered measurable results: a 30% reduction in end-to-end claim resolution time, 338 change requests implemented in the first year, support for 16 countries/12 languages/6 currencies, and the ability to handle ~135,000 claims per year while greatly improving customer visibility and satisfaction.

Van Ameyde

Piet Middelkoop

CEO, Van Ameyde