Case Study: Universal Puerto Rico accelerates disaster response and citizen development with OutSystems

Universal Puerto Rico doubles team output in under 20 hours with OutSystems

Universal Puerto Rico, an insurance company serving Puerto Rico for over 30 years, faced a slow and inefficient software development process. Their systems, built on WebSphere Portals, required heavy Java coding, causing project backlogs of up to 18 months. Seeking to accelerate development and improve customer service, especially for disaster response, the company turned to the OutSystems low-code platform to reduce learning curves and leverage citizen developers.

By implementing OutSystems, a citizen developer with no professional coding experience built a critical call management system in under 20 hours. When Hurricane Maria struck, the OutSystems platform enabled the rapid creation of an interface for third-party adjusters to submit claims, bypassing previous incompatibility issues. The results included dashboards for better call volume management, a shift to a 60/40 ratio of innovation versus maintenance, and effectively doubling the team's output. Universal PR significantly accelerated development from months to days with OutSystems.

Universal Puerto Rico