Case Study: TravelEssence increases revenue and hyper-personalizes travel with OutSystems

TravelEssence increases revenue 20% with OutSystems

TravelEssence, a Dutch travel agency specializing in tailor-made holidays, needed to modernize its core system to scale its highly personalized, human-centric service. After a three-year struggle, they chose the OutSystems platform to build a new, AI-powered core system capable of handling complex data and integrations for hyper-personalization.

Supported by OutSystems and its Agent Workbench, TravelEssence built the "Travelvety" core system and a team of specialized AI agents. This solution automated time-consuming tasks like content translation and itinerary summaries, leading to a 20% yearly revenue increase during its busiest season with the same number of staff, allowing them to focus on high-value customer relationships.

TravelEssence