Case Study: TIO (Northern Territory insurer & bank) cuts quote time to seconds and boosts online conversions with OutSystems

TIO Delivers First Wave of New Web 2.0 Front Ends for Banking and Insurance Clients Using the OutSystems® Platform

TIO, a government‑owned Australian insurance and banking provider in the Northern Territory, faced a major digital challenge in 2011: outdated web forms and a sales quote process that took nearly five minutes and caused almost a 50% drop‑off, along with low pull‑through on online banking and claims workflows. The IT team was charged with modernizing the site with a Web 2.0 user experience and cutting quote times from minutes to seconds to stop lost business.

TIO adopted the OutSystems Platform, which quickly integrated with legacy systems (Insure90, Appian) and supported drag‑and‑drop UI building, Java/.NET deployment, and easy reuse and change management. In just over three months a small team delivered four key online banking processes (savings/term deposit enrollment, transfers, home loan enquiry, info requests), producing dramatically higher form completion rates, much lower drop‑offs, faster transactions, and an improved online image that boosted customer acquisition and retention.

TIO

Byron Henderson

Senior Manager Internet