Case Study: Thermo Fisher Scientific achieves faster innovation and one-minute ticket resolution with OutSystems

Thermo Fisher Scientific cuts ticket resolution from 2 hours to 1 minute with OutSystems

Thermo Fisher Scientific, a global leader in scientific instrumentation, faced a challenge in accelerating its internal application development to keep pace with high standards for precision and innovation. The company's app development team, led by Rajkiran Vajreshwari, sought a new platform from vendor OutSystems to shorten development cycles and safely integrate AI into their mission-critical operations.

The solution implemented with OutSystems included its visual development environment and AI tools like Agent Workbench and Mentor. This allowed the team to build over 100 applications, including an AI-powered customer escalation app that slashed ticket resolution time from hours to just one minute. OutSystems enabled Thermo Fisher to transform its development process, dramatically improving operational efficiency and fueling high-velocity innovation.

Thermo Fisher Scientific