Case Study: Tysers achieves rapid digital transformation — 4-month MVP and 60% faster customer query resolution with OutSystems

The Platform to Success Lloyd’s Broker Tysers Goes Faster With OutSystems

Tysers, a leading independent Lloyd’s insurance broker handling over £2.75bn of premium across 140 countries, faced slow, paper-based placement processes and fragmented specialist business units after several acquisitions. With no large in-house development team and a need to standardize workflows to scale, the company’s challenge was to digitize the policy lifecycle quickly and cost‑effectively while getting business units to adopt the change.

Using OutSystems low-code, Tysers built Tconnect—a cloud-based, integrated platform (MVP delivered in four months) that combines a modern front end, core-system integrations and UiPath RPA to automate legacy gaps. Tconnect cut average customer query resolution by 60% (15→6 days), saved an estimated 400 hours per week across broking operations (about a 5% efficiency gain), delivered centralized governance and faster innovation, and enabled multiple follow-on apps and growth-ready services.

Tysers

Angus Kennedy

Chief Technology Officer