Case Study: Union Bank of the Philippines achieves rapid delivery of omnichannel digital customer experiences with OutSystems

Ron Puno Business Process Automation Head

Union Bank of the Philippines needed to accelerate delivery of customer-facing digital experiences across branches and digital channels while staying ahead of competitors and maintaining business continuity during COVID. Using OutSystems since 2018, the bank focused on modern user experiences for employees and customers as part of a broader omnichannel strategy.

By adopting OutSystems’ low-code platform with built-in DevOps, Union Bank rapidly developed an omnichannel suite and even built a contact-tracing app in days, dramatically shortening time-to-market and improving customer experiences. The faster, scalable delivery of digital innovations earned the bank the OutSystems Innovation Award (Innovator of the Year, 2020).

Union Bank of the Philippines

Ron Puno

Business Process Automation Head