Case Study: Rollins Inc streamlines customer relations and cuts reporting time with OutSystems

Rollins Inc reduces alert processing to 20 minutes with OutSystems

Rollins Inc., a global pest control company, faced challenges with outdated legacy systems at its Orkin subsidiary, which hindered customer service and led to lost business. Their customer relations app was slow, required manual data entry, and lacked modern features. To address this, they turned to the OutSystems low-code development platform for a complete system overhaul.

Using OutSystems, the team developed a new customer relations application in just five months, half the time estimated for traditional coding. The solution streamlined back-office tasks and provided customers with self-service options, including service reports and real-time alerts. This reduced alert processing time from 24-36 hours down to 20 minutes. OutSystems also enabled a 50% reduction in developer effort and allowed the retirement of old infrastructure, freeing up significant server space.

Rollins Inc