Case Study: Ricoh achieves faster, more accurate claims management with OutSystems

Ricoh Builds Claims Management Intelligent Process Automation Service With OutSystems in Four Months

Ricoh, a global provider of digital services and imaging solutions, needed a faster way to develop customer-facing SaaS and BPaaS products, especially for insurance claims processing. To meet rising demand for digital claims intake and automation, Ricoh adopted OutSystems and its low-code development platform, working with partner valantic to speed up delivery and improve agility.

Using OutSystems, Ricoh built its Claims Management solution in just four months, combining AI, ML, NLP, RPA, and document imaging into a secure, consumer-grade service. The result was a scalable claims platform that accelerates intake and validation, delivers >99% accuracy into existing systems, and helped Ricoh at least double its delivery speed while improving customer feedback, operational efficiency, and claim resolution times.

Ricoh

Nicole Blohm

Director of Business Strategy