Case Study: Red Cross Netherlands scales volunteer coordination with OutSystems and AI agents

Red Cross Netherlands scales volunteer coordination with OutSystems and AI agents

The Red Cross Netherlands faced the challenge of scaling its volunteer recruitment and coordination efficiently. They needed to quickly determine if volunteer requests could be fulfilled and reduce the manual effort required to check availability and match interests. To address this, they partnered with OutSystems to build a solution for their broader volunteer program.

OutSystems implemented a digital ecosystem featuring a web and mobile application. The solution integrated real-time tracking and introduced an AI-powered assistant built on the OutSystems Agent Workbench to automate availability checks using historical patterns. This allowed teams to quickly see if requests could be fulfilled before committing, scaling their coordination through automation and AI, and successfully expanding their emergency response tool into a broader Digital Volunteers Program.

Red Cross Netherlands