Case Study: Red Cross Netherlands scales volunteer coordination and saves 1,000+ hours with OutSystems

Red Cross Netherlands saves 1,000+ hours a month with OutSystems

Red Cross Netherlands faced a critical volunteer matching bottleneck, especially when a pandemic surge doubled its volunteer base to over 100,000. Manually matching skills and availability was taking up to an hour per person, preventing the organization from scaling its response. To solve this, they turned to the OutSystems platform to build a rapid solution.

Using OutSystems, Red Cross Netherlands developed the "Tools2Go" mobile app in just six weeks. The solution eliminated over 1,000 hours of monthly administrative work, scaled to over 35,000 app users, and later incorporated AI for proactive risk analysis. The success fostered a digital ecosystem, including a Digital Volunteers Program and an internal development team built on OutSystems, enabling the launch of 10 additional applications that expanded the charity's operational capacity.

Red Cross Netherlands